What Families Say About Phoenix Rest
Every family who has trusted us with someone they love has taught us something. These reflections are shared with gratitude.
Back to HomeYears serving Kowloon families
Residents and families supported
Average family satisfaction rating
Flexible arrangements available
In Their Own Words
Lam Wing-Kei
Daughter of resident, Sham Shui Po
My mother has been at Phoenix Rest for seven months now. When we first arranged the full residence stay, I was anxious about how she would adjust. Within the first three weeks, she started joining the tai chi sessions on her own — something I hadn't expected at all. The team kept me updated regularly, which made a real difference to my peace of mind.
February 2025
Chan Yiu-Ming
Son of resident, Kowloon City
We used the weekend respite arrangement for the first time in January, and it went much better than we had hoped. My father came home on Sunday evening relaxed and in good spirits — he had enjoyed the garden walk and even watched a film with the other guests. The pricing is fair and there were no surprises.
January 2025
Wong Hei-Ling
Granddaughter, Mong Kok
My grandmother started the afternoon leisure sessions in December. She had been quite withdrawn at home, and we hoped the social environment would help. It has. She talks about the tea workshops and the board games when I visit. The staff remember her preferences and greet her warmly each time. It feels like a place she belongs.
January 2025
Lo Kam-Fong
Son-in-law, Tsuen Wan
We were hesitant about full residential care — it felt like a large step. The staff at Phoenix Rest were patient with us, answered our questions honestly, and didn't push us to decide quickly. When my mother-in-law moved in, she told us within a week that she felt comfortable. That was all we needed to hear.
December 2024
Tang Man-Shan
Daughter, Kwun Tong
The meals are genuinely good — my father comments on them every time I visit. He particularly enjoys the soup and the seasonal vegetables. The room is simple but thoughtfully arranged, and the housekeeping is thorough. It is not the fanciest place, but it has warmth that I find hard to describe and difficult to find elsewhere.
January 2025
Ng Choi-Yan
Niece of resident, Yau Ma Tei
We use the weekend respite service every fortnight now. My aunt looks forward to it — she likes the Saturday movie and has formed a small friendship with one of the other guests. For our family, knowing that she is well looked after over the weekend gives us space to rest, and that matters more than I can easily put into words.
February 2025
How Things Unfolded for Three Families
A mother living alone in Kowloon, growing more isolated
A retired schoolteacher in her early eighties had been living alone in Sham Shui Po for several years. Her family, spread across Hong Kong, had noticed she was eating irregularly and going days without meaningful conversation.
Starting with afternoon sessions before moving to full residence
The family began with the afternoon leisure sessions three times a week. After two months, she asked whether she could stay longer. Within the year, she moved into full residence, which she now describes as simply "where she lives."
Settled, sociable, and genuinely at ease
Eighteen months on, she leads the storytelling circle on Tuesday evenings and has become something of an informal anchor for newer residents. Her appetite improved within weeks, and her family's anxiety has lessened considerably.
"I didn't think she would take to it — she has always been very independent. But the people here treat her with real respect, and I think that made all the difference." — Daughter of resident
A caregiver son managing full-time work and weekend responsibilities
A man in his fifties was providing most of the daily care for his father following his wife's return to full-time work. Weekends had become exhausting. He had not taken a full day off in months.
Recurring weekend respite on a fortnightly schedule
He began using the Respite Care Weekend arrangement twice a month. His father, who had been reluctant initially, came home after the first stay in noticeably better spirits — and began looking forward to the next visit.
Rest for the caregiver, enjoyment for the resident
The arrangement has been running for eight months. Both father and son have found a rhythm that works. The caregiver describes it as the single change that made the situation sustainable.
"My father actually asked me last week when his next stay was. That told me everything I needed to know." — Son of weekend guest
A grandmother recently widowed and finding afternoons difficult
After losing her husband of 54 years, a grandmother in her late seventies found afternoons particularly hard. She was active in the mornings but had no structure or company for the middle hours of the day.
Afternoon leisure sessions three times a week
Her granddaughter arranged a trial month of afternoon sessions. She joined cautiously at first but found herself drawn to the gardening activity and the tea preparation workshops, which reminded her of rituals from her own home.
A reason to go out, and friends to go to
Three months in, she attends all three sessions each week and has formed a close friendship with another regular. The family notice a shift in how she speaks about her week — afternoons are something she looks forward to again.
"She told me she feels like herself again on those afternoons. I hadn't heard her say something like that in a long time." — Granddaughter, Mong Kok
We Would Be Happy to Talk
If you have questions about any of our arrangements or would like to visit the home, we are glad to hear from you. There is no pressure and no commitment in reaching out.
A Home You Can Feel Comfortable Trusting
SWD Registered Residential Home
Phoenix Rest operates under registration with Hong Kong's Social Welfare Department for residential care homes for the elderly.
Experienced, Consistent Team
Our companions bring many years of elder care experience. Staff consistency is something we maintain deliberately — residents should know who they are with.
Family-Founded and Run
Phoenix Rest was created by a local Hong Kong family to fill a gap they experienced personally. That context shapes how we run the home today.
Your Family Could Be Next
The first step is simply a conversation. We are glad to listen, answer your questions, and arrange a visit if that would be helpful.
Contact Phoenix Rest